How to Order

All cushions and accessories can be purchased from the relevant pages and UK shipping is free for all items.

Fabric orders are sent direct from the printer via their carriers within the UK.

International deliveries may incur additional costs and import duties depending on the destination. The purchaser is responsible for paying any such taxes or duties.

As a small studio, we hold a limited stock of fabrics, cushions and accessories, as we prefer to print fabric and make products to order. There is a minmum fabric order of two metres.  We aim for delivery within approximately 4-6 weeks for the UK. Fabric and product measurements are approximate.

It is suggested that an allowance for shrinkage of 5% is made when calculating the quantities needed and we recommend dry-cleaning the fabrics. The Fabric is not treated with stain-guard or flame-retardant but we can recommend suppliers if this should be necessary.

The fabric base cloth is made from Linen so colour matches may vary from batch to batch, our aim is to ensure that printed colours relate to the samples. Fabric samples may be ordered for £2.00 each including UK post and packaging. Samples are approximately 15 x 20 cms (A5) with an illustration showing the pattern repeat.

Returns

We hope you love your purchases but any damages or faults to your order must be notified to us by email within 3 days of receipt of delivery. Daphne Roach is happy to exchange or refund products as long as they are returned to us in their original condition within 14 days of receipt to:

Daphne Roach, Studio Windy Corner, Weston Town, Shepton Mallet BA4 6JG

Please request a proof of postage and note that all goods returned are your responsibility until they reach us.  Daphne Roach cannot be held responsible for anything that gets lost or damaged in transit.  Delivery charge and returned postage will only be refunded should an item be faulty.

Bespoke orders

Bespoke colourways may be ordered with a minimum of five metres of fabric. An additonal charge will be made for testing the colour match before final printing. Please note that any bespoke orders, sale items or cut lengths of fabric are non-refundable or returnable.

If you have a query about any of the above, please do email us on hello@daphneroach.com or complete the form on the Contact page.